The basic idea of sales pipeline management is to estimate the upcoming sales you’re aiming to close. Without proper pipeline management, you could be missing profitable opportunities. Do you know how many qualified leads are actually converting? Have you overlooked deals that are now lost? How many deals are actually worth pursuing? Over time, poor […]

Providing an effortless experience for customers might seem easier than ever—after all, customers enjoy a wealth of service channels that previous generations could only dream of. But with myriad options comes complexity

Part of an ongoing series about how you do support. Based in Shaker Heights, Ohio, Monarch Teaching Technologies, Inc. creates technology-enhanced solutions that provide effective and cost-efficient support for children with special learning needs. We recently spoke with John Haprian, Vice President of Operations at Monarch, about how support works at their organization. Describe how […]