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15 cold email templates to skyrocket your leads

Cold emailing is effective for generating leads but can be time-consuming. Use our templates to help you save time and secure more responses.

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7 min read

Turning adversity into advantage: Accelerate with CX maturity in Europe

The performance gap between the leaders and the laggards of customer experience (CX) is widening and…

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11 min read

11 support tools every customer service team should have

Customer experience management is about providing consistent service. Here's our expert advice on how to do that.

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8 min read

An enterprise guide to personalised service

Enterprise companies often get a bad report when it comes to personalised service. It’s up to you to change the narrative.

Discover AI innovations shaping service at Zendesk AI Summit

Join us for our biggest digital event of the year. Hear from LinkedIn co-founder Reid Hoffman, be the first to see new AI innovations, and choose sessions tailored to your role. Plus, get your AI questions answered by experts during the live Q&A. Now available to watch on demand.

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6 min read

Getting started with sales management: Everything you need to know

A comprehensive guide for new sales managers.

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6 min read

The state of your business, as told by data

Customer experience works better when it's driven by data — that's why it's important to integrate data from sales, support, and your customers.Here's how.

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5 min read

Adapting to the shifting customer journey: Conversational business goes mainstream

The way humans communicate is constantly changing. From the onset of emails and mobile phone SMS…

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6 min read

Why tech leaders must focus on both the customer and employee experience

Colleen Berube, CIO and SVP of Operations at Zendesk, had been on the job a little…

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3 min read

Building the best customer experiences with Facebook and Zendesk

Facebook’s family of apps are familiar figures in our daily lives. The move to messaging marks a natural shift in communication for businesses, too. Zendesk is making it easier than ever to get started.

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10 min read

Building stronger customer relationships with messaging

We’re excited to introduce Zendesk messaging for web and mobile — bringing rich, modern and automated conversational experiences to your own properties.

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10 min read

10 sales performance metrics you should track every week, month and quarter

With today’s modern technology, you can track pretty much anything about your sales performance. But just gathering data isn’t enough.

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5 min read

How the demands of Gen Z shape the future of customer service

Guest blog from Christian Blomberg, Chief Customer Officer, Solvemate It’s time to rethink your customer service…

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6 min read

Choosing a customer service solution for your startup

Nearly half of startup leaders we surveyed for the Startups CX Benchmark Report 2020 said they…

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5 min read

How personalisation is transforming the way companies are building relationships

Guest blog from Guillaume Moubeche, CEO, lemlist No suit or dress feels like the one that’s…

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7 min read

Full-funnel tracking approach for quality lead generation

Keeping track of the sales funnel is an essential part of any sales and marketing strategy.

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12 min read

What is a chatbot? + How they work

Chatbots are AI solutions that simulate human-like conversations to deliver 24/7 support and give service teams time back for higher-value tasks.

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7 min read

How to identify and support your most valuable customer segments

Using segmentation to better serve your best customers.

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14 min read

How to use Instagram for business: A beginner’s guide

Instagram is more than just a social network—it’s a powerful tool for building deeper connections with customers. Here’s how to use Instagram for business success.

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13 min read

Sales process fundamentals: a guide to consistently closing deals in a changing world

If you have a clearly defined sales process in place, your company can earn 28% more revenue than competitors who don’t have one.