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Helping to prepare your team: Getting the most from Zendesk
We have compiled a list of product features and ideas to help your team continue to work effectively from home
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10 common CRM problems and how to fix them
If you take a deep look into your customer data, you can get better forecasting capabilities. In other words, you can more effectively serve your customers and understand your prospects
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7 questions every small business should ask when looking for a CRM
Capturing the whole customer experience is hard when your data is siloed. The right CRM can help a small business bring it all together
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How to create a sales CRM strategy
With a CRM strategy, your team will be able to fully utilize the tool to close more sales, boost efficiency, and improve prospects’ experience
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Zendesk update: staying safe and working for you
Our top priorities are to keep our employees safe and to support the companies and customers who depend on Zendesk
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2023 customer service training guide + templates and resources
Prepare your team to deliver great customer experiences with these customer service training ideas.
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Transitioning to a remote workforce
We've assembled some of our own best practices for working virtually. The goal: to ensure your…
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Customer loyalty: why it matters and how to build it
When it comes to customer loyalty, some brands seem to have a complete hold on their customer base.
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How to build a sales CRM process
How do you upgrade your sales process to be more straightforward and efficient? The answer is…
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Drive revenue with customer analytics
As companies grow, customers suffer. For small and medium-sized businesses, tracking relevant data is crucial to providing the best CX possible
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30 customer service email templates and best practices for contacting customers
Use these customer service email templates along with customer support software to speed up your email workflows, save time, and increase efficiency at scale.
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What is a sales CRM?
When most people refer to CRM (customer-relationship management) they’re referring to software or a tool that…
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Your guide to customer service email management software
Keeping email under control is critical to good customer experience. As your business grows, consider using customer service email management software
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Introducing The Zendesk Sales Suite
The Zendesk Sales Suite removes the difficulties of sales software so that teams can spend more…
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Customer focus: 6 tips for turning your company into a customer-focused business.
Improving your customer focus starts by deepening your understanding of what customer focus means and building an effective customer focus strategy
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The best lead scoring models have these seven factors
To consistently find strong potential customers, sales reps need a lead scoring model. Here, we’ll look at the seven factors that all robust lead scoring models have in common.
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The state of messaging 2020: Conversational business goes mainstream
In our annual conversational business report, The state of messaging 2020, we look at the biggest messaging stories from the past year, along with research, reporting and predictions about how the future of messaging between brands and customers will play out
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