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New customer challenges in a post-pandemic world

Depending on which side of the coin you’re on, you might think that change can be…

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How to use customer service to promote business growth

When it comes to growing a business, it’s not all about expansion and profit margins. Customer…

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Google Business Messages: 3 best practices for customer service teams

Meet customers where they are and build stronger connections with them through Google Business Messages.

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How to use Apple Messages for Business for customer service

Use Apple Messages for Business to connect with customers on the Apple devices and platforms they use every day.

Discover AI innovations shaping service at Zendesk AI Summit

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How to develop an HR team that hires the best sales reps

Great sales reps can be the most important people in your business. The very best have…

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How to create a compelling sales value proposition

Your sales value proposition is one of the most important tools in your arsenal when it…

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How to use Facebook chatbots to improve customer service

Facebook chatbots are your secret weapon on Messenger.

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How to use Facebook Messenger for customer service

Not all lockdown trends stick – if your sourdough expired weeks ago, you’re not alone. But…

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Agile retailers reimagine customer service

Inditex, the world’s biggest fashion group and owner of Zara, has announced in 2020 it will…

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A quick guide to enterprise sales (+ 4 tips to supercharge your strategy)

Get ready to take your enterprise sales to the next level.

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Making hybrid working work for your team

To say the concept of hybrid working is on everyone’s mind, would be an understatement. Over…

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How to talk to your team about improving your CX

Customer experience is everything. And by everything, we mean that CX is every single feeling a…

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How to use Facebook Messenger for customer service

Messaging has emerged as one of the most popular support channels. Here’s how (and why) you can use Facebook Messenger for customer service.

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What is knowledge management?

Knowledge management (KM) is the process of storing, processing, and sharing organisational knowledge; that is, the…

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How to use data to make your customer relationship management more effective 

If your business has any contact with customers, then you have a wealth of data at…

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CX Maturity: How does your organisation stack up?

If you’re a CX professional, you’ve probably heard it said that the majority of today’s companies…

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Agile leadership for CX organisations

If the past year has taught us anything it’s that change can happen extremely fast. COVID-19…

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Shaping an agile culture

In 2020, just 16 per cent of executives said they were confident that their firm’s drive…

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Fast, flexible and customer-obsessed: Reimagining agile customer support at scale

“Agility is the ability to adapt and respond to change … agile organizations view change as…