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Why social messaging is the future of customer experience

Challenged on the highly detailed nature of her requests to someone who is serving her, Sally…

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Proactive service: A problem isn’t a problem if you can fix it before it happens

If you really want to get to know your customers – their deepest desires, their pain…

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How to grow your customer support when scaling your business

According to research by Dealroom and Sifted, Europe has 70 unicorns. And the volume of cash…

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From transactions to relationships - Four ways to fire up your CX capability today

Yesterday’s businesses saw customer service and experience divisions as expensive cost centres. Today, that view is…

Discover AI innovations shaping service at Zendesk AI Summit

Join us for our biggest digital event of the year. Hear from LinkedIn co-founder Reid Hoffman, be the first to see new AI innovations and choose sessions tailored to your role. Plus, get your AI questions answered by experts during the live Q&A. Register now and secure your spot.

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Using case swarming to resolve customer issues

With customers demanding more from businesses in terms of customer service and accessibility, it’s never been…

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What is user adoption and how to achieve it

When your organisation decides to implement a new product, software or tool for employees or customers…

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Why Customers Stop Using Your Services And How To Prevent It

Securing customer loyalty and attracting new clients is vital to every successful business. But the balance…

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New customer challenges in a post-pandemic world

Depending on which side of the coin you’re on, you might think that change can be…

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How to use customer service to promote business growth

When it comes to growing a business, it’s not all about expansion and profit margins. Customer…

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Google Business Messages: 3 best practices for customer service teams

Meet customers where they are and build stronger connections with them through Google Business Messages.

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How to use Apple Messages for Business for customer service

Use Apple Messages for Business to connect with customers on the Apple devices and platforms they use every day.

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How to develop an HR team that hires the best sales reps

Great sales reps can be the most important people in your business. The very best have…

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How to create a compelling sales value proposition

Your sales value proposition is one of the most important tools in your arsenal when it…

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How to use Facebook chatbots to improve customer service

Facebook chatbots are your secret weapon on Messenger.

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How to use Facebook Messenger for customer service

Not all lockdown trends stick – if your sourdough expired weeks ago, you’re not alone. But…

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Agile retailers reimagine customer service

Inditex, the world’s biggest fashion group and owner of Zara, has announced in 2020 it will…

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A quick guide to enterprise sales (+ 4 tips to supercharge your strategy)

Get ready to take your enterprise sales to the next level.

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Making hybrid working work for your team

To say the concept of hybrid working is on everyone’s mind, would be an understatement. Over…

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How to talk to your team about improving your CX

Customer experience is everything. And by everything, we mean that CX is every single feeling a…