Guides and ebooks
10 min read

Guide to integrating Zendesk and Salesforce

It's easy to integrate Zendesk and Salesforce – and with plenty of flexible options, you can set it up in the way that makes the most sense for your business

Article
15 min read

The business impact of customer service on customer lifetime value

Irritating issues affect customers daily. In every industry, a customer will inevitably contact customer service to…

Article
7 min read

Small and mighty: Empowered support teams lead to CX success for SMBs

"Champion" small businesses deliver on customer service, agent experience and agility

Guides and ebooks
1 min read

Customer Support Tool Scorecard

Evaluating a new customer support tool can be a daunting task, and finding the right customer…

Discover AI innovations shaping service at Zendesk AI Summit

Join us for our biggest digital event of the year. Hear from LinkedIn co-founder Reid Hoffman, be the first to see new AI innovations, and choose sessions tailored to your role. Plus, get your AI questions answered by experts during the live Q&A. Now available to watch on demand.