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How to ensure effective online customer service

In the traditional sense, customer service has always meant being patient, polite and as helpful as…

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Should you offer customer assistance alongside customer service?

First of all, you might be wondering what exactly is the difference between customer assistance and…

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Are website or app-based live chats better for customers?

According to Econsultancy, “73% [of customers were satisfied with their live chat support], compared with 61%…

Join 2,000 service leaders at Zendesk Relate 2026

Over three days, you’ll hear from headliner Ali Wong, Emmy-winning comedian known for her witty, authentic storytelling, alongside leaders from Levi’s, ASOS, Canva, Supercell and more. Relate is where service leaders connect, learn and discover new resolutions.

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Contact centres vs call centres: what is the difference?

Are you unsure whether to invest in a contact centre or a call centre to help…

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A step-by-step guide to a new CRM integration

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Should customer relationship management be a job?

Every business has customers, in whatever form that takes, and improving relationships with them should be…

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Agile practices (1): Building agile support teams

With the world changing at lightning speed, agile support teams are finding ways to quickly adapt…

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Here’s how European companies actually got faster at solving customer issues last year

When a customer contacts a support team, two things are top of mind—how quickly they can…

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Agile omnichannel strategies for the post-pandemic era

What already emerged as a trend in the communication between companies and customers in 2020 has…

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The agile CX business: From tickets to conversations

A decade ago, the rise of social media pushed communications into the public sphere, incentivising businesses…

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Employee burnout: spot the signs and prevent it from happening

Last year, millions of people around the world went from working in their office, going to…

5 ways to cultivate loyal customers through social media

5 social media strategies for improving customer loyalty and connecting with customers of all ages. Develop deeper relationships with your customers and show them what your business is all about.

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In uncertain times, agility is key

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Agile customer service

Being flexible and acting fast — these two traits have become the focus of companies across…

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The future of customer experience: how VR, AR and 5G are changing customer service

Over the past 15 years, new technologies have entered the market at an increasingly rapid pace…

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How To Work Better And Smarter In Customer Service

To ensure your customers are always happy, your service team needs to be happy too. By…

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Customer Experience (CX) - Taking a customer-first approach

Customer experience is a term you are probably already familiar with if you’re a mid-market or…

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How to invest in the right CX technology for the future of your business

Achieving business success has always been a balancing act. On one hand, it’s about understanding how…