Customer support
AI in customer service: All you need to know
Leverage AI in customer service to increase efficiency, reduce operational costs and provide fast and personalised support at scale.
Latest stories
Article
Call centre analytics: Key types, KPIs, and how to use them
What are call centre analytics? Call centre analytics involve monitoring and analysing customer interactions within a…
Article
9 min read
8 ITSM best practices for modern service management
Every modern business relies on technology to keep operations moving. Even something as simple as a…
Article
15 min read
50 employee engagement survey questions and best practices
Learn how to conduct an employee engagement survey and what questions you should ask.
Article
14 min read
What is customer care? Definition, importance and best practice
Investing in customer care can build lasting brand loyalty and boost customer satisfaction.
Discover AI innovations shaping service at Zendesk AI Summit
Join us for our biggest digital event of the year. Hear from LinkedIn co-founder Reid Hoffman, be the first to see new AI innovations, and choose sessions tailored to your role. Plus, get your AI questions answered by experts during the live Q&A. Now available to watch on demand.
Article
4 min read
11 fresh alternatives and synonyms for "happy to help"
Customers want to have genuine conversations with customer service representatives. Here are some better customer support phrases than "happy to help".
Video
3 min read
WATCH NOW: How Spektrix continues to deliver client success while rapidly scaling in a remote world
While a number of big-name companies are attempting to drive remote workforces back to the office,…
Article
25 free and customisable feedback form templates 2025
Feedback forms help you collect opinions from customers, stakeholders, and employees. Download our free templates and collect feedback today.
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