Productivity
How can customer service training help during an economic downturn ?
With 74 per cent of business leaders saying that customer service has become even more important…
Latest stories
Article
4 min read
Revealed: The simple secret to boosting SME productivity
Many of us start the new year with good intentions, but halfway through January, you may…
Article
The World’s Most Productive Countries in 2025
Learn which countries are the most productive, what makes them so successful, and what business productivity tactics you can use to emulate their success.
Article
5 min read
All about average handle time
A customer’s time is precious, and so is yours. Average handle time can help companies gauge the strength of their call center and phone support.
Article
2 min read
Be ready for anything: support forecasting and scheduling
One of the easiest ways to distinguish a good support organization from a great one is this: good ones are capable of meeting the everyday challenges as they occur, but great customer service
Discover AI innovations shaping service at Zendesk AI Summit
Join us for our biggest digital event of the year. Hear from LinkedIn co-founder Reid Hoffman, be the first to see new AI innovations, and choose sessions tailored to your role. Plus, get your AI questions answered by experts during the live Q&A. Now available to watch on demand.
Article
2 min read
How will artificial intelligence assist customer service agents?
The latest innovations in artificial intelligence will showcase features with big upsides for agents
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