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The business impact of customer service on customer lifetime value

Irritating issues affect customers daily. In every industry, a customer will inevitably contact customer service to…

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Small and mighty: Empowered support teams lead to CX success for SMBs

"Champion" small businesses deliver on customer service, agent experience and agility

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Customer Support Tool Scorecard

Evaluating a new customer support tool can be a daunting task, and finding the right customer…

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