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Customer service management: Key benefits and strategies
Effective customer service management can improve customer loyalty and employee retention. Read along to learn its benefits, how to implement it, and more.
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Cost of sales: Definition, formula, and ways to lower it
Get a better understanding of your finances by tracking your company’s cost of sales.
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Welcome Zopim
We’re excited to announce that we have acquired the award-winning web app company Zopim! Zopim is…
Guides and ebooks
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11 Steps to a Better Customer Support RFP Document
Industry watchers say that organisations change their customer support tools every five years on average. Whether…
Join 2,000 service leaders at Zendesk Relate 2026
Over three days, you’ll hear from headliner Ali Wong, Emmy-winning comedian known for her witty, authentic storytelling, alongside leaders from Levi’s, ASOS, Canva, Supercell and more. Relate is where service leaders connect, learn and discover new resolutions.
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The business impact of customer service on customer lifetime value
Irritating issues affect customers daily. In every industry, a customer will inevitably contact customer service to…
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Small and mighty: Empowered support teams lead to CX success for SMBs
"Champion" small businesses deliver on customer service, agent experience and agility
Guides and ebooks
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Customer Support Tool Scorecard
Evaluating a new customer support tool can be a daunting task, and finding the right customer…
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