Small companies got faster at solving customer issues last year—here’s how

            When a customer has an issue, all they want to do is solve it—quickly.

Travel chatbots: Top examples that travelers and businesses love

How are travel companies performing today when it comes to support?

Zendesk completes acquisition of Klaus

CX leader accelerates growth in workforce engagement management (WEM) and adds AI-powered quality assurance (QA) to help companies deliver intelligent customer experiences.

4 min read

Elevating demand generation in your business

Connect GTM Partners with the resources and solutions they need to reach potential customers.

Discover AI innovations shaping service at Zendesk AI Summit

Join us for our biggest digital event of the year. Hear from LinkedIn co-founder Reid Hoffman, be the first to see new AI innovations, and choose sessions tailored to your role. Plus, get your AI questions answered by experts during the live Q&A. Now available to watch on demand.

(Tech) stack ’em up: tap into apps on the Zendesk Marketplace to give customers a helping hand

Establishing the right tech stack is crucial to a company’s success. Here are the top integrations you need to know about.

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3 min read

Enhancing the agent experience with Tymeshift’s newest features

Check out Tymeshift's newest features, ready to help larger service teams and lower costs.

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5 min read

Tech for good: How AI is empowering survivors of domestic violence

The fear of speaking out and asking for help is immense, and real, especially for the…

5 min read

How to make your Marketplace listing shine

Optimising your listing can not only boost installation numbers but also help you get in front of the right customers. Here are some ways to stand out from the crowd.

3 min read

Partnering for progress: exploring Zendesk’s Technical Community

Discover a place where Zendesk Partners from across the world can come together to collaborate, learn and grow.

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4 min read

CX Trends 2025: Unlock the power of intelligent CX

Ten trends every CX leader needs to know in the era of intelligent CX, a seismic shift that will be powered by AI, automation and data analytics.

How IT leaders can eliminate siloed service and deliver enhanced employee experiences

Experts warn of decreased employee satisfaction. Here’s how businesses can take action.

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4 min read

The role of artificial intelligence in enhancing the festive season shopping experience in the UK

It’s no secret that the festive holidays are one of the busiest times for most retailers…

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4 min read

The end of the survey era (as we know it) is nigh

Long gone are the days when customer service was just a department and customer experience (CX)…

Protecting customer privacy in a world of personalisation

Learn how CX and security teams can work in tandem to prioritise customer privacy.

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1 min read

11 ways to use AI for a better employee experience

AI can improve the employee experience by enhancing employee skills, eliminating repetitive tasks and more. Our AI for employee experience guide explains how.

Avoid these three generative AI pitfalls – and what to do instead – according to IT leaders

Discover new insights from 1,200 IT leaders about AI, data privacy and CX strategies. IT leaders can stay ahead by avoiding these potential pitfalls.

The IT dilemma: Balancing data privacy and personalisation in customer experience

Trust is at odds with consumer expectations of personalization, according to new research. Here's how IT leaders are making sense of it.

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2 min read

Why women in leadership communities matter, now more than ever

When it comes to gender equality, we still have miles to go. The pandemic, which saw…

Report: IT leaders tackle new challenges with security, AI & CX

IT leaders have been responsible for keeping systems up to date and managing security issues. With…