Why your business needs the Science of Sales

Sales success has traditionally been considered an art, honed by sales veterans over years of deals…

Breaking down the silos between sales and service

Our free ebook describes how to bring your sales and service teams together so you can drive business growth.

3 keys to unlocking a measurable sales pipeline

Effectively building, maintaining and optimising a sales pipeline is a lot more complicated than pouring leads…

Building a strategic sales plan

Reaching desired revenue targets and growing the company’s bottom line is just another day at the…

Discover AI innovations shaping service at Zendesk AI Summit

Join us for our biggest digital event of the year. Hear from LinkedIn co-founder Reid Hoffman, be the first to see new AI innovations, and choose sessions tailored to your role. Plus, get your AI questions answered by experts during the live Q&A. Now available to watch on demand.

How to improve your sales process

A good sales process is the foundation of any successful sales organisation. And just like in…

Customer Experience Guide

We all know that for any company to succeed, it must first and foremost focus on…

17 min read

12 effective sales email templates (+ writing tips)

Increase your chances of success with these sales email templates that cover every stage of the pipeline, from prospecting to closing.

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7 min read

Breaking the silence: How AI is giving a voice to domestic violence survivors

Humiliation. Anger. Hurt. Betrayal. Pain. Fear. Anxiety. Guilt. Shame. Self-blame. Denial. These are just a sliver…

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4 min read

Unlocking the power of conversational AI in banking and finance

Bank branches used to be commonplace on most high streets across Europe. Now, they’re becoming increasingly…

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4 min read

Digital lending leads the way

Since smartphones were first introduced in the early 2000s, digital platforms have dramatically changed the way…

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4 min read

How companies can make the most out of Buy Now Pay Later services

This year, many European customers are eagerly waiting for Black Friday to finally purchase the items…

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6 min read

COP27 and ESG: What businesses should look out for at this year’s conference

It’s time for our wake up call. We are being warned that we are at the…

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The ultimate Black Friday deal: winning new customers

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5 min read

Why retailers need an endless aisle solution

Today’s shoppers insist on immediacy. They use their phones to get anything they want instantly, from…

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5 min read

Beyond barriers: shining a light on Black History Month in the UK

How Zendesk partners are taking meaningful strides to fight racism, raise awareness about ethnic-based discrimination, and building strong communities.

Article
7 min read

Why retailers need a digital shelf strategy and tips on getting it right

It’s safe to say that online shopping has exploded. In 2021, online sales surpassed 5.2 trillion…

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3 min read

Make it easy: how companies could benefit from prioritising ease over motivation

Richard Thaler, a Nobel prize winner in 2017, has a simple mantra about how to change…

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6 min read

What every SMB retailer should put on their wish list

In the small-business retail ecosystem, a great customer experience is the gift that keeps on giving.

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9 min read

Increasing net retention requires an innovative approach to CX

See how leading software and cloud services companies are making a name for themselves by leaning into customer experience as a differentiator.