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Article
150+ catchy sales slogan examples and taglines to boost sales
Memorable sales slogans and taglines help hook customers. Learn what makes a great one and how to harness its power to accelerate sales with these 150+ examples.
Article
4 min read
6 easy steps to trial Zendesk Talk
Zendesk believes phone support is a powerful way for companies to help their customers – and,…
Article
13 min read
What is a sales funnel? Strategies on how to create one (+ examples and templates)
A sales funnel is critical for understanding the path to purchase. Learn how it works and how to build one so you can increase conversions.
Article
2 min read
Play nicely in the ticket queue using the Play button or Guided mode
Optimising ticket workflow is top of mind for any customer service manager and becomes even more…
Discover AI innovations shaping service at Zendesk AI Summit
Join us for our biggest digital event of the year. Hear from LinkedIn co-founder Reid Hoffman, be the first to see new AI innovations, and choose sessions tailored to your role. Plus, get your AI questions answered by experts during the live Q&A. Now available to watch on demand.
Article
3 min read
Default triggers explained
Triggers are business rules that are automatically executed in response to certain events that have occurred…
Article
2 min read
Community tip: how to set a reminder on a ticket
It’s great to be able to put a ticket on hold but I’m sure you’ve suffered…
Article
7 min read
Top 10 change management models: a comparison guide
Adapting to change can be easy. Learn about the top 10 change management models and methodologies to help your team successfully navigate organisational shifts.
Article
5 min read
Welcome to Showcase: where we shine a light on the intelligent heart of customer experience
Customer experience is now shaping the way companies across the world do business. We’ve seen companies…
State of Financial Services CX 2023
Get the latest research and expert tips on how to create game-changing financial services CX in 2023.
Article
7 min read
What is first contact resolution (FCR)? Benefits + best practice
When used wisely, first contact resolution (FCR) can help increase agent efficiency and drive improvements in the customer experience.
Article
9 min read
What exactly is direct selling? | A direct sales explainer
Don’t be so quick to dismiss D2C sales. With more customers shifting online, you need to take advantage of the growing direct selling market.
Article
5 min read
What is a knowledge base? The essential tool you’re missing
Help customers find their own answers by offering a knowledge base – a virtual library of information about your product or service.
Article
19 min read
What is conversational commerce?
Conversational commerce isn’t just a trend – it’s a new way of connecting with customers.
Article
5 min read
Horizontal Experience: what is it and how can companies benefit from it?
It’s no secret that customer experience is now influencing the way many companies operate. Adopting a…
Infographic
Top trends to watch in Healthcare CX
See how leading healthcare companies are transforming their technology to deliver modern, secure experiences across many different stakeholder groups.
Article
4 min read
Revolutionising customer support: Unleashing the power of emerging technologies
In today’s fast-paced digital landscape, businesses are constantly striving to enhance customer support experiences and optimise…
How to use AI to reduce service costs in manufacturing
Cutting costs without sacrificing quality can be a challenge. Find out how to power up your manufacturing CX with AI.
Article
4 min read
The top trends behind manufacturers' CX revolution
Manufacturers are taking the ‘glass half full’ approach to forecasting their performance for the next couple…
The playbook for controlling costs with AI
Boost your productivity. Future-proof experiences. All without compromise. Find out how AI is the best investment and a critical strategy for controlling costs.
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