Skip to main content

Top retail trend to watch: Omnichannel CX

Discover where consumers are shopping, what shoppers expect and how retailers can deliver great omnichannel CX.

By Erin Hueffner, Staff Writer

Last updated February 23, 2023

As shoppers trend towards becoming true omnichannel consumers, they’re opening both their real and virtual wallets. They expect the same personalisation and excellent service no matter where (or when) they shop. Retailers can deliver great omnichannel CX and reap the rewards.