How to control customer service costs in the software industry

See how tech companies are scaling to meet customer demand without scaling their budgets.

Last updated May 24, 2023

As a result of today’s macroeconomic climate, software companies are looking for ways to control costs, accelerate net retention and drive profitable growth. This requires a focus on building customer loyalty through differentiated CX. And agents play a critical role, but many are struggling to keep up with evolving customer expectations.

Learn how a tiered approach to customer service can increase customer satisfaction and keep operating costs in check.