Retail
Sustainable shopping: Why retailers must go all in on green
According to researchers from the National Retail Federation, half of all shoppers will pay extra for…
Latest stories
Article
7 min read
AI for home furnishing: Use cases and future trends
What is AI for home furnishing? AI in home furnishing refers to the use of artificial…
Whitepaper
Top 5 CX challenges retailers are facing during the cost-of-living crisis
Many European retailers are investing in AI as a leading technology to make their customer service…
Article
5 min read
3 consumer trends shaping grocery retail in 2023
Grocery lives in a world of retail unlike any other–there’s no getting away from the fact…
Article
5 min read
3 ways AI integrations are shaping the future of retail
Companies that provide a more compelling retail experience enjoy up to 7 per cent higher sales…
Join 2,000 service leaders at Zendesk Relate 2026
Over three days, you’ll hear from headliner Ali Wong, Emmy-winning comedian known for her witty, authentic storytelling, alongside leaders from Levi’s, ASOS, Canva, Supercell and more. Relate is where service leaders connect, learn and discover new resolutions.
Article
5 min read
Why retailers need an endless aisle solution
Today’s shoppers insist on immediacy. They use their phones to get anything they want instantly, from…
Article
5 strategies to ensure returns don't turn into a nightmare before Christmas
As peak shopping season fast approaches, how can retailers brace themselves for the returns avalanche and ensure it doesn’t impact their bottom line and customer service?
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