Leadership
The humanising power of AI in CX
When implemented correctly, AI can help businesses create more personal and authentic connections with customers.
Latest stories
Article
3 min read
Top 5 reasons to attend Zendesk Showcase 2024 in London
The future of CX is here, and this is your invitation to think bigger. Here are the top five reasons Zendesk Showcase—coming to London June 20—is the must-attend CX event in the UK this year.
Guides and ebooks
What makes a business successful?
Running a successful business is hard work. Juggling orders, support, and accounts takes dedication and perseverance—undoubtedly…
5 min read
How to mentor and mentee
When it comes to mentoring, there are two key roles: the mentor and the mentee. Mentoring…
Join 2,000 service leaders at Zendesk Relate 2026
Over three days, you’ll hear from headliner Ali Wong, Emmy-winning comedian known for her witty, authentic storytelling, alongside leaders from Levi’s, ASOS, Canva, Supercell and more. Relate is where service leaders connect, learn and discover new resolutions.
Article
7 min read
What is a customer success manager, and what do they do?
Learn the key responsibilities of the customer success manager role.
Article
5 min read
Leading a startup during a pandemic: five lessons from five founders
Starting up during a pandemic? Not easy, but these founders are making it work. Find out what they said about CX, growth and empathy.
Article
9 min read
8 cognitive biases that affect how you manage your team
Managers are expected to make split-second decisions, day in and day out, tracking who is working…
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