Help Centre

Article
8 min read

Creating an FAQ page? Here's what you need to know.

Get creative with your FAQ page to provide robust self-service options and enrich your customer experience.

3 min read

Using technology to deliver best-in class service when it counts

The effects of COVID-19 for customer support teams have been far reaching. For service agents in…

Guides and ebooks
1 min read

6 ways to supercharge your knowledge-based help centre

The last three months have seen self-service searches spike across almost all major European countries: Spain,…

Article
1 min read

Help centre or help desk? How to differentiate between these powerful self-service tools

According to knowledge base, collects content from your website and offers it as a self-service tool…

Discover AI innovations shaping service at Zendesk AI Summit

Join us for our biggest digital event of the year. Hear from LinkedIn co-founder Reid Hoffman, be the first to see new AI innovations, and choose sessions tailored to your role. Plus, get your AI questions answered by experts during the live Q&A. Now available to watch on demand.

Article
4 min read

How to: Deliver premium customer experiences with automation all around the globe

Consumers’ expectations have been rising in the past two decades and even more recently, as eCommerce…

Article
2 min read

Content Cues: for agile and collaborative help content

Staying on top of knowledge management for help centers can be tricky, but it's a lot easier with help from artificial intelligence

Article
4 min read

Differentiate your brands with unique help centre experiences

Brands that fall under the same parent company have unique customer bases, branding and personalities. Why should their help centres be any different?