Culture
Great customer experiences require more than the right tools. It’s also about the people—your people.
AI in HR: Top use cases and benefits
AI in HR is helping make employee service more efficient and personalised throughout the entire employee lifecycle. Discover more in this full guide.
Latest stories
Guides and ebooks
3 min read
Three ways AI will reshape HR by 2028
The future of employee service is evolving – and the next three years will be consequential…
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Article
5 min read
Zendesk Women in Leadership: How to overcome imposter syndrome
“I actually feel it right now… Why does anyone want to listen to me talk?” The…
Article
AI in the workplace: Future-proofing operations + benefits
Discover how artificial intelligence advancements and AI in the workplace are changing the type of work teams do, manage, and produce in this guide.
Article
8 min read
Workforce optimisation: The ultimate guide for 2026
Workforce optimisation makes processes more efficient and employees more productive – and gives more flexibility to your bottom line. Learn more about it below.
Join 2,000 service leaders at Zendesk Relate 2026
Over three days, you’ll hear from headliner Ali Wong, Emmy-winning comedian known for her witty, authentic storytelling, alongside leaders from Levi’s, ASOS, Canva, Supercell and more. Relate is where service leaders connect, learn and discover new resolutions.
Article
2 min read
Why women in leadership communities matter, now more than ever
When it comes to gender equality, we still have miles to go. The pandemic, which saw…
Article
5 min read
How do you calculate your customer retention rate?
Customer loyalty comes by respecting and continuously exceeding customer expectations. According to a study published by…
Article
IWD 2023: Celebrating women around the world who are championing equity
This year’s theme for IWD is ‘Embrace Equity’ – and that’s exactly what these women at Zendesk are enabling and empowering others to do.
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