CRM
How to create seamless conversational customer experiences
Deliver better experiences—and boost customer loyalty and revenue in the process—by using bots in tandem with live agents.
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6 min read
Can Zendesk be used as a CRM?
Choosing the right software can be a nightmare. With so many acronyms, options, and features, making…
Article
6 min read
How to use CRM data to create amazing customer experiences
We’ve all heard the adage: knowledge is power. But in business, data is power and understanding…
Article
Big Brands CRM Case Studies 2026
Customer service is becoming increasingly important. Zendesk’s CX Trends Report 2026 revealed that 60 per cent…
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The age of Conversational CRM is here
The entire relationship lives in the conversation. Meet the new channels, technologies, and methods of staying on top of the customer relationship.
Join 2,000 service leaders at Zendesk Relate 2026
Over three days, you’ll hear from headliner Ali Wong, Emmy-winning comedian known for her witty, authentic storytelling, alongside leaders from Levi’s, ASOS, Canva, Supercell and more. Relate is where service leaders connect, learn and discover new resolutions.
6 min read
Why CRM is important for small businesses
What are CRM systems? Customer relationship management (CRM) softwares and tools, like the businesses that…
6 min read
Are CRM systems successful?
How do CRM systems work? As the name suggests, CRM systems manage the relationships that businesses…
Article
7 min read
How to lead a digital transformation
With both customers and employees embracing the digital economy, more and more businesses are pursuing digital transformations.
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