Artificial intelligence
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5 min read
Human-centred AI for HR: What it is + why it matters
What is human-centred AI for HR? Human-centred AI for HR is an employee service (ES) solution…
Article
16 ways to use AI for restaurants to cook up business success
AI in restaurants is transforming the food industry through smarter service and more streamlined operations. Explore the benefits and possibilities in our guide.
Article
8 min read
12 ways AI is changing customer expectations
Artificial intelligence is changing modern businesses by making them more efficient, agile, and capable of delivering…
Article
2 min read
ChatGPT vs. Bard
ChatGPT and Google Bard provide similar services but work in different ways. Read on to learn the potential benefits and limitations of each tool.
Discover AI innovations shaping service at Zendesk AI Summit
Join us for our biggest digital event of the year. Hear from LinkedIn co-founder Reid Hoffman, be the first to see new AI innovations, and choose sessions tailored to your role. Plus, get your AI questions answered by experts during the live Q&A. Now available to watch on demand.
Article
12 min read
25+ free chatbot templates to improve your CX in 2025
Use these chatbot templates with AI-powered customer service software to provide fast, 24/7 customer support and improve agent productivity.
Article
1 min read
AI-powered ticketing automation: A complete guide for 2025
See how AI-powered ticketing automation can save agents time and reduce costs by helping your business do more with less.
Whitepaper
3 min read
Thriving during peak seasons with AI
For retailers, it feels like the stakes of peak season are rising each year, and they’re…
Article
AI call centre: How voice and digital channels are changing CX
Implementing AI call centre solutions helps businesses increase customer satisfaction, boost team productivity, and scale operations.
Article
What is shadow AI? Risks and solutions for businesses
Shadow AI is the unapproved use of generative AI tools and features by employees. Learn more about the risks and what IT teams can do to mitigate shadow AI.
Article
Generative AI glossary: Key AI terms for 2025 and beyond
Our generative AI glossary covers the common AI words you need to know to understand artificial intelligence, including AI agents, automation, bias, and more.
Article
AI in hospitality: Use cases, benefits, and more
AI in hospitality is helping improve customer satisfaction by making it easier for companies to deliver top-tier service and for customers to access it.
Article
AI in finance: Top use cases and benefits to know
AI in finance transforms the customer experience to create more engagement and loyalty. This guide explores the benefits of using AI in the finance industry.
Article
AI in e-commerce: How it’s transforming CX
AI in e-commerce enables companies to build long-term customer loyalty, boost conversions, and streamline operations—when done right. Read our guide to discover how.
Article
AI in retail: How artificial intelligence is transforming CX
When businesses harness AI in retail, they provide more effective service and boost customer loyalty. Learn how you can use this technology to impress your customers.
Article
AI in healthcare: Top use cases and benefits
AI in healthcare applies intelligent technology to improve patient service, increase efficiency, and lower costs. Learn about the top use cases, benefits, and more.
Article
AI in fintech: How AI is shaping customer experience
AI is transforming the fintech customer experience, making it more efficient, personalised, and engaging.
Article
2 min read
AI customer feedback analysis: A complete guide
Learn how to use artificial intelligence to gather, analyse, and understand customer feedback, which can lead to a more effective customer experience.
Article
AI in HR: Top use cases and benefits
AI in HR is helping make employee service more efficient and personalised throughout the entire employee lifecycle. Discover more in this full guide.
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