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5 min read

The role of review management in transforming customer experience management

As businesses continue to evolve and compete in today’s highly digital and connected world, the importance…

Customer experience Customer support

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6 min read

WhatsApp chatbot: use this tool to optimise your customer service

Get to grips with everything about the WhatsApp chatbot: how it works, 4 advantages and 3 essential steps to activate and streamline your customer service

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4 min read

What is a sales analysis?

Sales analysis is the process of identifying and processing sales and revenue-related data. Processing this data…

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5 min read

How do you calculate your customer retention rate?

Customer loyalty comes by respecting and continuously exceeding customer expectations. According to a study published by…

Client loyalty

Discover AI innovations shaping service at Zendesk AI Summit

Join us for our biggest digital event of the year. Hear from LinkedIn co-founder Reid Hoffman, be the first to see new AI innovations, and choose sessions tailored to your role. Plus, get your AI questions answered by experts during the live Q&A. Now available to watch on demand.

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1 min read

Top 5 retail trends to watch for in 2025

Explore the top retail trends of 2023, including meeting shoppers where they are, the rise of phygital and hyper-personalisation.

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3 min read

Elevating women and embracing equity: How 3 organisations make a difference

See how Zendesk partners are creating more equitable workplaces, advancing women’s careers, and empowering women across the globe.

Social responsibility Social responsibility

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4 min read

How Zendesk for Startups program can help startups survive the funding winter

The global startup funding landscape has notably changed over the last year. We’ve seen venture capital…

Tech for Good

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10 min read

30-60-90 day sales plan: how to write it (+ free template)

Discover how a 30-60-90 day plan can supercharge your sales team. Learn how to write a three-month strategy to train new managers and reps, and to sell in new territories.

Tools Tools and templates

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4 min read

Cybersecurity in financial services: Keeping data safe in the cloud has never been more urgent

With more financial organisations investing in cloud-based customer service solutions, protecting customer data has become a vital component of security and a key concern for the C-suite in 2023 as many financial services leaders ramp up their investment in customer service.