A smart approach to customer self-service is essential for a business to scale efficiently. But you might not know that self-service channels are a great way to start making AI work for you, your customers, and your agents. Learn how AI-powered bots and robust knowledge bases are helping small businesses deliver great customer experiences alongside your expert humans.
We’ll debunk some common AI myths, including:
- With a small team and conservative budget, AI isn’t worth the investment right now.
- The skills gap is a huge hurdle. We’re just getting going with knowledge management and therefore don’t have anyone who is that familiar with AI.
- Agents are way too busy to write, research, and update knowledge-base articles, let alone add a new, untested tool into the mix.
- And more!