Is Your Company LGBTQ+ Inclusive?

Stonewell, a group fighting for LGBTQ+ inclusion in the workplace, conducted an extensive research in 2018,…

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4 min read

Why we’re all part of the diversity journey

2020-2021 was the perfect storm of crisis. Injustice and the pandemic uncertainty made us all pause,…

5 min read

How to mentor and mentee

When it comes to mentoring, there are two key roles: the mentor and the mentee. Mentoring…

5 min read

How To Repair a Toxic Workplace

For a lot of people, the office is where they spend most of their waking hours.…

Join 2,000 service leaders at Zendesk Relate 2026

Over three days, you’ll hear from headliner Ali Wong, Emmy-winning comedian known for her witty, authentic storytelling, alongside leaders from Levi’s, ASOS, Canva, Supercell and more. Relate is where service leaders connect, learn and discover new resolutions.

6 min read

How to Measure Employee Engagement

The Gallup Organization conducted an extensive study in 2020 regarding the benefits of employee engagement, surveying…

Article
6 min read

How to Keep Customer Data Clean

Your customer data is the key to sales success. It’s how you get in touch with…

6 min read

How to gently remind a potential customer

Don’t worry if it’s been a while since you’ve heard from a prospective client. A gentle…

6 min read

How To Create A Culture of Recognition In Your Workplace

Workplace recognition is an important method of encouraging employee engagement. However, a National Employee Research Survey…

5 min read

Buzzwords & Clichés Holding Your Sales Team Back

Language matters when it comes to business. When it comes to closing sales, the power of…

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4 min read

The challenges of modern CX in financial services

On 1 October JP Morgan launched its new digital retail bank in the UK. As one…

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4 min read

How innovative digital strategies are helping luxury brands take high-end service online

We are all living in a time of profound change, but the Covid-19 pandemic has hit…

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5 min read

How customer experience is helping payment companies and digital banks to differentiate

As consumers, we are living our lives through technology – and increasingly mobile technology at that.…

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4 min read

How insurtech disruptors are teaching the industry a valuable lesson in customer experience

There’s nothing like living through a global pandemic to put insurance firmly front of mind. Capgemini’s…

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4 min read

Rising above the average: Modernising CX in Financial Services

The Financial Services industry is a highly dynamic and challenging environment, as seen in part 1.…

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3 min read

Why social messaging is the future of customer experience

Challenged on the highly detailed nature of her requests to someone who is serving her, Sally…

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5 min read

Proactive service: A problem isn’t a problem if you can fix it before it happens

If you really want to get to know your customers – their deepest desires, their pain…

5 min read

Using Promotions To Drive Sales

Sales promotions are a great way to boost business for your company in the short term,…

5 min read

The Benefits of Sales Training

When you invest in sales training courses, you can expect to see a tangible benefit. From…

8 min read

Social media tools that can improve your customer service strategy

While you’re likely already using social media as part of your marketing strategy, you might not…