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How to grow your customer support when scaling your business

According to research by Dealroom and Sifted, Europe has 70 unicorns. And the volume of cash…

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From transactions to relationships - Four ways to fire up your CX capability today

Yesterday’s businesses saw customer service and experience divisions as expensive cost centres. Today, that view is…

Article
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Using case swarming to resolve customer issues

With customers demanding more from businesses in terms of customer service and accessibility, it’s never been…

Article
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What is user adoption and how to achieve it

When your organisation decides to implement a new product, software or tool for employees or customers…

Discover AI innovations shaping service at Zendesk AI Summit

Join us for our biggest digital event of the year. Hear from LinkedIn co-founder Reid Hoffman, be the first to see new AI innovations and choose sessions tailored to your role. Plus, get your AI questions answered by experts during the live Q&A. Register now and secure your spot.

Article
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Why Customers Stop Using Your Services And How To Prevent It

Securing customer loyalty and attracting new clients is vital to every successful business. But the balance…

Article
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New customer challenges in a post-pandemic world

Depending on which side of the coin you’re on, you might think that change can be…

Article
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How to use customer service to promote business growth

When it comes to growing a business, it’s not all about expansion and profit margins. Customer…

What skills and metrics CX teams need in e-commerce: An analysis

The 2020s will be remembered as the decade where e-commerce finally gained mainstream acceptance and use – but what does that mean for CX teams trying to keep up?

Article
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Google Business Messages: 3 best practices for customer service teams

Meet customers where they are and build stronger connections with them through Google Business Messages.

Article
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How to use Apple Messages for Business for customer service

Use Apple Messages for Business to connect with customers on the Apple devices and platforms they use every day.

Article
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How to develop an HR team that hires the best sales reps

Great sales reps can be the most important people in your business. The very best have…

Article
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How to create a compelling sales value proposition

Your sales value proposition is one of the most important tools in your arsenal when it…

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How to use Facebook chatbots to improve customer service

Facebook chatbots are your secret weapon on Messenger.

Article
8 min read

How to use Facebook Messenger for customer service

Not all lockdown trends stick – if your sourdough expired weeks ago, you’re not alone. But…

Article
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Agile retailers reimagine customer service

Inditex, the world’s biggest fashion group and owner of Zara, has announced in 2020 it will…

Advancing CX maturity 2021: learning from CX champions

Article
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A quick guide to enterprise sales (+ 4 tips to supercharge your strategy)

Get ready to take your enterprise sales to the next level.

Guides and ebooks
1 min read

Report: The State of CX Maturity among Midsize and Enterprise Companies of Europe

To help businesses make data-driven decisions, Zendesk partnered with ESG Research to build a framework around CX maturity. See where your team stands.

Report: The State of CX Maturity among SMBs of Europe

To help businesses make data-driven decisions, Zendesk partnered with ESG Research to build a framework around CX maturity. See where your team stands.