Article • 2 min read
A preview of Advanced Encryption in Zendesk
Learn more about Zendesk’s Advanced Encryption and, if eligible, how to sign up for our early access program.
By Anunay Sinha, Group Product Manager, Trust and Safety
Last updated July 31, 2024
As global data protection and privacy regulations continue to evolve, it’s important to understand how Service Data is processed and stored by the vendors you work with, to ensure that your Service Data is safe, and that your systems help you to meet global compliance regulations.
At Zendesk, the product roadmap reflects our commitment to providing the tools that our customers need in light of rapidly changing data protection and privacy regulations. As part of this commitment, we’d like to provide you with a sneak peek into the Advanced Encryption feature, also known as Customer Managed Key encryption.
What is Advanced Encryption?
Advanced Encryption empowers enterprises with management and control over encryption keys, ensuring that Service Data stored in Zendesk Services can’t be read in plain text by an external party and is only decrypted ephemerally and just in time to enable our services.
This feature also helps our customers comply with data protection and privacy obligations and strengthens your security posture.
When will Advanced Encryption be available?
Advanced Encryption has been in an Early Access Program (EAP) since early 2023. The EAP has thus far been available only for sandbox use and encrypts a subset of user fields. The EAP is being extended for production use in July, 2024 with additional features.
Sign up for the Advanced Encryption EAP
Contact your Zendesk account executive to learn more about and to sign up for the EAP release.
Advanced Encryption will assist the global customers (especially in financial and healthcare verticals) who want to avail themselves of greater control and management of access to their Service Data.
Have questions? Please contact your Zendesk account executive or our privacy team at privacy@zendesk.com.
For more information on our privacy and security program, please see the below resources:
Any unreleased features, functionality, and roadmaps referenced in this blog post are not currently available and any such reference should not be taken as an obligation or promise to deliver. The forward-looking statements contained in this blog are also subject to additional risks, uncertainties, and factors, including those more fully described in Zendesk’s most recent filings with the Securities and Exchange Commission, and Zendesk undertakes no obligation to update any forward-looking statements made in this blog post.
