Multichannel Customer Support

Article
3 min read

Omnichannel vs. the other way

If you’ve followed Marisa’s journey with Frozen Outdoor, as well as how—and why—the company implemented omnichannel customer service, then you might be wondering: what’s it like for agents on the

Article
3 min read

Start your omnichannel journey the right way

Understanding the value of the omnichannel experience is one thing, but successfully implementing it?

Article
4 min read

New Zendesk research: how to go omnichannel

Omnichannel has rapidly become the standard for meeting customer expectations in support.

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Article
4 min read

New Zendesk research: omnichannel and better support

Customers expect a seamless experience across channels, allowing them to communicate in the ways that are most comfortable and convenient for them.

Article
6 min read

Providing support on multiple channels in multiple languages

Just the other day, as I was scrolling through my never-ending reading list, I stumbled upon an article on customer experience which made me raise my eyebrows.

Article
3 min read

What is omnichannel customer service?

It’s lunchtime on a Thursday, and Marisa—a busy professional who unwinds by backpacking and rock climbing—realizes that she’s missing a key piece of gear for her annual winter trip to Joshua Tree,

Article
8 min read

What is 24/7 support?

Demand for 24/7 support is almost certainly going to come as your business grows