Multichannel Customer Support

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24/7 Support without 24/7 staff Article

24/7 Support without 24/7 staff

Providing support around the clock can be very difficult.

Three companies, three omnichannel examples Article

Three companies, three omnichannel examples

Omnichannel is a hot buzzword in the customer support world, but what does it actually mean, and can your company benefit from it?

Holiday retail and the omnichannel customer experience Article

Holiday retail and the omnichannel customer experience

For much of the world, the holiday season starts in the fall and ends with a few New Year’s resolutions in early January.

Your customers want an omnichannel customer experience Article

Your customers want an omnichannel customer experience

No one likes the experience of reaching out to a faceless company; they’d rather feel like they’re reaching out to another human—or better yet, a friend.

Reducing the stress of constant contact Article

Reducing the stress of constant contact

You just got home from work.

The paradox of channel choice Article

The paradox of channel choice

It’s good to offer all support channels, but not all the time, and not everywhere.

Machine learning: a new potential in customer service Article

Machine learning: a new potential in customer service

We’ve highlighted some of the potential innovations coming to customer service by way of machine learning