Multichannel Customer Support
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Providing support around the clock can be very difficult.
Omnichannel is a hot buzzword in the customer support world, but what does it actually mean, and can your company benefit from it?
For much of the world, the holiday season starts in the fall and ends with a few New Year’s resolutions in early January.
No one likes the experience of reaching out to a faceless company; they’d rather feel like they’re reaching out to another human—or better yet, a friend.
You just got home from work.
It’s good to offer all support channels, but not all the time, and not everywhere.
We’ve highlighted some of the potential innovations coming to customer service by way of machine learning