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Multichannel Customer Support

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3 min read

Three companies, three omnichannel examples

Omnichannel is a hot buzzword in the customer support world, but what does it actually mean, and can your company benefit from it?

Multichannel Customer SupportOmnichannel guides

Article
2 min read

Holiday retail and the omnichannel customer experience

For much of the world, the holiday season starts in the fall and ends with a few New Year’s resolutions in early January.

Multichannel Customer SupportOmnichannel guides

Article
5 min read

Your customers want an omnichannel customer experience

No one likes the experience of reaching out to a faceless company; they’d rather feel like they’re reaching out to another human—or better yet, a friend.

Multichannel Customer SupportOmnichannel guides

Article
4 min read

Reducing the stress of constant contact

You just got home from work.

Agent tipsMultichannel Customer SupportOmnichannel guides

Women in Leadership

At Zendesk, we care about creating an inclusive environment for all leaders, in particular women leaders, so that we can celebrate achievements, provide networking opportunities and collaboration to help support women in CX and beyond.

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