Multichannel Customer Support
Latest stories Page 2
Article Three companies, three omnichannel examples
Omnichannel is a hot buzzword in the customer support world, but what does it actually mean, and can your company benefit from it?
Article Holiday retail and the omnichannel customer experience
For much of the world, the holiday season starts in the fall and ends with a few New Year’s resolutions in early January.
Article Your customers want an omnichannel customer experience
No one likes the experience of reaching out to a faceless company; they’d rather feel like they’re reaching out to another human—or better yet, a friend.
Article The paradox of channel choice
It’s good to offer all support channels, but not all the time, and not everywhere.
Article Machine learning: a new potential in customer service
We’ve highlighted some of the potential innovations coming to customer service by way of machine learning