Chat
Article
1 min read
Questions to ask when staffing chat
Many factors need to be considered when determining how to staff your chat support channel.
Article
3 min read
How a great customer experience comes from chat support
Live chat alone can't define your customers’ experience - how they navigate the site, how they engage with support, and where they are on the customer journey all come into play
Article
5 min read
Slack kills at onboarding customers: Here’s how
Slack—the team communication tool that is taking over the world—has become ubiquitous and obvious.
Article
3 min read
See your business goals through by offering live chat
It’s crucial that your live chat goals align with your business objectives.
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Ebook
1 min read
Chatbots and the future of real-time communication
Companies are using chatbots to scale more and more.
Article
3 min read
Work smarter: live chat best practices
As with any communication channel, there’s a right way and a less effective way to offer live chat to your customers
Article
3 min read
Why firsthand product experience is the best teacher
Meet Peachy Garcia, who currently holds the record for most chats served here at Zendesk.
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