IT

Whitepaper
3 min read

The New IT Playbook: Transforming IT Service with AI

IT leaders are no longer just troubleshooting systems. They’re building the blueprint for how work gets…

Article
9 min read

8 ITSM best practices for modern service management

Every modern business relies on technology to keep operations moving. Even something as simple as a…

Article
5 min read

Agentic AI in ITSM: The future of IT service management

What is agentic AI in ITSM? Agentic AI in ITSM refers to the use of autonomous…

Article
5 min read

Top ITSM trends to watch now

Your ITSM team is like your phone's operating system, working quietly in the background to keep…

Discover AI innovations shaping service at Zendesk AI Summit

Join us for our biggest digital event of the year. Hear from LinkedIn co-founder Reid Hoffman, be the first to see new AI innovations, and choose sessions tailored to your role. Plus, get your AI questions answered by experts during the live Q&A. Now available to watch on demand.

Article
5 min read

ITSM vs. ESM: Differences between IT and enterprise service management

Evaluating tools for employee service management can lead to a debate between ITSM vs. ESM as…

Article
5 min read

What is problem management? a complete guide

Problem management definition Problem management is an aspect of IT service management (ITSM) that focuses on…

Article
7 min read

IT services: What they are + 15 types you can use

What are IT services? IT services are the procedures and processes that help businesses manage and…