Customer feedback
Latest stories
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12 min read
Bad customer service: 7 examples and how to improve it
Bad customer service is what happens when a company fails to meet customers' expectations. Get tips for your team to avoid creating poor customer experiences.
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Customer satisfaction surveys (CSAT): 52 questions + templates
Use our customisable survey templates to create customer surveys your audience will want to complete, helping you collect usable, quality customer feedback.
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4 min read
Making the most of an NPS survey
What can an NPS survey tell you about your customer experience?
Article
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Customer feedback form examples and how to write your own
Listen to your customers. It’s something a lot of companies say, but not so many of them actually do.
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