The secret’s out. Business leaders across Europe and the UK know that great CX drives better results, especially during uncertain times. In fact, in our CX Trends 2023 report, we’re seeing businesses reacting to consumers trends and preferences by making the right investments to meet their needs.
Lilia Krauser
Staff Writer
Last updated May 23, 2023
Despite economic turbulence and rising customer expectations, companies remain optimistic about the future. That hope is grounded in plans to invest in immersive CX, which is being driven by five distinct trends.
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