Workflow efficiency

Article
7 min read

Workflow automation: What it is, benefits, and examples

What is workflow automation? Workflow automation accelerates traditional workflows, replacing manual effort with the automation of…

Article
1 min read

AI in customer service quality assurance: A complete guide

AI in quality assurance can evaluate 100 percent of customer interactions, identify problematic cases and uncover training opportunities to elevate your CX.

Article
4 min read

What’s new in Zendesk Workforce Management (WFM)

Check out the latest integrations and enhancements within the Zendesk platform.

Article
1 min read

Workforce planning template: 7 examples and tips

Without a comprehensive checklist, even the best strategy can fail. Check out our 7 workforce planning templates to nail your organisational strategy.

Join 2,000 service leaders at Zendesk Relate 2026

Over three days, you’ll hear from headliner Ali Wong, Emmy-winning comedian known for her witty, authentic storytelling, alongside leaders from Levi’s, ASOS, Canva, Supercell and more. Relate is where service leaders connect, learn and discover new resolutions.

Article
5 min read

5 ways omnichannel routing helps you manage operations effectively

Customers are engaging more with service teams—volume is up 14 percent over 2021, according to our…

Article
6 min read

Top ways to drive collaboration between support and development teams

Collaboration between CSAs and developers can be difficult at best – and a blocker at worst – which can have disastrous impacts on customer support success metrics. But there's a better way.

Guides and ebooks
1 min read

How four companies deliver exceptional customer experience at scale

Delivering exceptional customer experience at scale can be a challenge, but with a modern, easy-to-use CRM…