Multichannel Customer Support

Article
3 min read

Three companies, three omnichannel examples

Omnichannel is a hot buzzword in the customer support world, but what does it actually mean, and can your company benefit from it?

Article
2 min read

Holiday retail and the omnichannel customer experience

For much of the world, the holiday season starts in the fall and ends with a few New Year’s resolutions in early January.

Article
5 min read

Your customers want an omnichannel customer experience

No one likes the experience of reaching out to a faceless company; they’d rather feel like they’re reaching out to another human—or better yet, a friend.

Article
4 min read

Reducing the stress of constant contact

You just got home from work.

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