Guides and ebooks
Zendesk AI Effect: Real Brands, Real Results, Outsized Impact
The best brands aren’t just adopting AI—they’re using it to deliver faster service, increase efficiency, and…
Guides and ebooks
3 min read
Guidance on blending AI and empathy to reimagine retail
The world of retail is changing at a pace, and so are the expectations of shoppers.…
Guides and ebooks
3 min read
Three ways AI will reshape HR by 2028
The future of employee service is evolving – and the next three years will be consequential…
Guides and ebooks
Gartner: 3 Ways AI Benefits Customer Service Organisations
A recent report from Gartner explains how customer service organisations can benefit from using AI to cut costs and add value.
Guides and ebooks
What makes a business successful?
Running a successful business is hard work. Juggling orders, support, and accounts takes dedication and perseverance—undoubtedly…
Discover AI innovations shaping service at Zendesk AI Summit
Join us for our biggest digital event of the year. Hear from LinkedIn co-founder Reid Hoffman, be the first to see new AI innovations and choose sessions tailored to your role. Plus, get your AI questions answered by experts during the live Q&A. Register now and secure your spot.
Guides and ebooks
6 min read
When do Zendesk automations run?
Automations are a tool within the Zendesk platform that can be used to change ticket properties…
Guides and ebooks
1 min read
Report: The State of CX Maturity among Midsize and Enterprise Companies of Europe
To help businesses make data-driven decisions, Zendesk partnered with ESG Research to build a framework around CX maturity. See where your team stands.
Guides and ebooks
Guide to the Zendesk Marketplace
When your agents can deliver a great experience, customers are more likely to do business with you.
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