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Guides and ebooks


Zendesk AI Effect: Real Brands, Real Results, Outsized Impact

The best brands aren’t just adopting AI—they’re using it to deliver faster service, increase efficiency, and…

Latest stories

Guides and ebooks
3 min read

Guidance on blending AI and empathy to reimagine retail

The world of retail is changing at a pace, and so are the expectations of shoppers.…

Guides and ebooks
3 min read

Three ways AI will reshape HR by 2028

The future of employee service is evolving – and the next three years will be consequential…

Guides and ebooks

Gartner: 3 Ways AI Benefits Customer Service Organisations

A recent report from Gartner explains how customer service organisations can benefit from using AI to cut costs and add value.

Guides and ebooks

What makes a business successful?

Running a successful business is hard work. Juggling orders, support, and accounts takes dedication and perseverance—undoubtedly…

Discover AI innovations shaping service at Zendesk AI Summit

Join us for our biggest digital event of the year. Hear from LinkedIn co-founder Reid Hoffman, be the first to see new AI innovations and choose sessions tailored to your role. Plus, get your AI questions answered by experts during the live Q&A. Register now and secure your spot.

Guides and ebooks
6 min read

When do Zendesk automations run?

Automations are a tool within the Zendesk platform that can be used to change ticket properties…

Guides and ebooks
1 min read

Report: The State of CX Maturity among Midsize and Enterprise Companies of Europe

To help businesses make data-driven decisions, Zendesk partnered with ESG Research to build a framework around CX maturity. See where your team stands.

Guides and ebooks

Guide to the Zendesk Marketplace

When your agents can deliver a great experience, customers are more likely to do business with you.

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