Building empathy

Guides and ebooks
3 min read

Guidance on blending AI and empathy to reimagine retail

The world of retail is changing at a pace, and so are the expectations of shoppers.…

Article
3 min read

Building empathy with your customers

Showing empathy for new and existing customers has become essential to customer service as the need for thoughtful and efficient responses has increased.

Article
7 min read

The 3 keys to successful automated brand interaction

The only way to deliver exceptional conversational CX at scale is through automation. With so much on the line, it’s time we went back to the basics and unpacked what it takes to lay the right foundation for automated brand interaction.

Article
7 min read

Bringing empathy to product design

There’s never been a better time to understand our customers. We have access to gazillions of…

Discover AI innovations shaping service at Zendesk AI Summit

Join us for our biggest digital event of the year. Hear from LinkedIn co-founder Reid Hoffman, be the first to see new AI innovations, and choose sessions tailored to your role. Plus, get your AI questions answered by experts during the live Q&A. Now available to watch on demand.

7 min read

Pride is about celebrating inclusion for all employees

June is Pride month in the United States and internationally, a month-long celebration of Lesbian, Gay,…

Article
8 min read

Empathy circles: from a moment to a movement

Employees needed urgent support as multiple crises unfolded. Empathy circles were born: safe spaces where our people could talk and feel safe

Article
9 min read

6 companies tackling social justice and inspiring customers

As many as 70 percent of consumers want brands to take a stand on social and…