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Supporting mobile gamers where they are, in the apps they love

Unity and Zendesk partner for uninterrupted customer support in mobile games with the Zendesk SDK for Unity

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The impact of artificial intelligence on customer experience

Artificial intelligence (AI) is the buzzword on everyone’s lips right now. It’s thrown carelessly about in…

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Close deals faster with sales process automation

Learn how sales process automation helps teams be 52% more productive, convert 47% more leads, and generate 45% more referrals.

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Customer portals: 5 types of web self-service (and how to set them up)

Learn how to implement web self-service to significantly improve your customer experience and satisfaction.

Join 2,000 service leaders at Zendesk Relate 2026

Over three days, you’ll hear from headliner Ali Wong, Emmy-winning comedian known for her witty, authentic storytelling, alongside leaders from Levi’s, ASOS, Canva, Supercell and more. Relate is where service leaders connect, learn and discover new resolutions.

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Why you should integrate your agent support and product teams

Guest blog from Alexis Fogel, CEO, Stonly Regardless of your industry or product, your agent support…

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Reimagining the future of retail

Virtual Reality and Augmented Reality have been creeping into retail for years, but COVID-19 has thrown…

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What is digital transformation? Definition, examples & importance

Your guide to customer-centric digital transformation.

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15 cold email templates to skyrocket your leads

Cold emailing is effective for generating leads but can be time-consuming. Use our templates to help you save time and secure more responses.

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Turning adversity into advantage: Accelerate with CX maturity in Europe

The performance gap between the leaders and the laggards of customer experience (CX) is widening and…

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11 support tools every customer service team should have

Customer experience management is about providing consistent service. Here's our expert advice on how to do that.

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An enterprise guide to personalised service

Enterprise companies often get a bad report when it comes to personalised service. It’s up to you to change the narrative.

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Getting started with sales management: Everything you need to know

A comprehensive guide for new sales managers.

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The state of your business, as told by data

Customer experience works better when it's driven by data — that's why it's important to integrate data from sales, support, and your customers.Here's how.

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Adapting to the shifting customer journey: Conversational business goes mainstream

The way humans communicate is constantly changing. From the onset of emails and mobile phone SMS…

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Why tech leaders must focus on both the customer and employee experience

Colleen Berube, CIO and SVP of Operations at Zendesk, had been on the job a little…

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Is your customer support team ready for the Christmas season?

It’s the most wonderful time of the year — unless you’re sitting on hold with a…

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Building the best customer experiences with Facebook and Zendesk

Facebook’s family of apps are familiar figures in our daily lives. The move to messaging marks a natural shift in communication for businesses, too. Zendesk is making it easier than ever to get started.

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Building stronger customer relationships with messaging

We’re excited to introduce Zendesk messaging for web and mobile — bringing rich, modern and automated conversational experiences to your own properties.

How deep learning drives better customer experience

Guest blog from Pyry Takala, CEO, TypeGenie The generational shift from Millennials to Generation Z is…