Customer support management

The secret sauce to any great customer service and support organization is the team that makes it all possible. Check out our lessons, tips, and philosophies to help you engage and equip your agents so they can have better customer conversations.

What is customer care? Definition, importance and best practice

Investing in customer care can build lasting brand loyalty and boost customer satisfaction.

Best practices Customer support

Latest stories

Article
12 min read

How to deal with difficult customers: 13 tips + examples

Understanding how to deal with difficult customers is essential in customer service. Learn how to turn a challenging situation into a great customer experience.

Article
6 min read

15 winning customer service phrases (+9 to avoid)

Pour some positive vibes into your daily script. These customer service phrases can prepare you for common scenarios so you can take your conversations to the next level.

Article
7 min read

What is Net Promoter Score (NPS)? a complete guide

What is Net Promoter Score? Net Promoter Score (NPS) is a market research metric that measures…

Article
4 min read

11 fresh alternatives and synonyms for "happy to help"

Customers want to have genuine conversations with customer service representatives. Here are some better customer support phrases than "happy to help".

Best practices Customer support

Discover AI innovations shaping service at Zendesk AI Summit

Join us for our biggest digital event of the year. Hear from LinkedIn co-founder Reid Hoffman, be the first to see new AI innovations, and choose sessions tailored to your role. Plus, get your AI questions answered by experts during the live Q&A. Now available to watch on demand.