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Artificial intelligence


Zendesk AI Effect: Real Brands, Real Results, Outsized Impact

The best brands aren’t just adopting AI—they’re using it to deliver faster service, increase efficiency, and…

Latest stories

Article
8 min read

What is agentic AI, and how does it work?

Agentic AI definition Agentic AI refers to autonomous software that takes initiative to accomplish service-related goals…

Guides and ebooks
3 min read

Three ways AI will reshape HR by 2028

The future of employee service is evolving – and the next three years will be consequential…

Article
7 min read

AI for home furnishing: Use cases and future trends

What is AI for home furnishing? AI in home furnishing refers to the use of artificial…

Article
5 min read

Human-centred AI for HR: What it is + why it matters

What is human-centred AI for HR? Human-centred AI for HR is an employee service (ES) solution…

Discover AI innovations shaping service at Zendesk AI Summit

Join us for our biggest digital event of the year. Hear from LinkedIn co-founder Reid Hoffman, be the first to see new AI innovations and choose sessions tailored to your role. Plus, get your AI questions answered by experts during the live Q&A. Register now and secure your spot.

Article

16 ways to use AI for restaurants to cook up business success

AI in restaurants is transforming the food industry through smarter service and more streamlined operations. Explore the benefits and possibilities in our guide.

Article
8 min read

12 ways AI is changing customer expectations

Artificial intelligence is changing modern businesses by making them more efficient, agile, and capable of delivering…

Whitepaper
1 min read

Thriving during peak seasons with AI

For retailers, it feels like the stakes of peak season are rising each year, and they’re…

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