What is live chat for WordPress?
Live chat for WordPress, or WordPress help chat, is a plugin that helps businesses offer live chat and message to customers. Built with a WordPress chat plugin like Zendesk live chat, WordPress live chat is a productive way to provide instant support to your users.
When customers have a question while browsing your site, lean on chat support so you can assist them right away. Businesses that use WordPress can make the investment in the WordPress live chat plug in and send chat messages directly within their site. So customers can ask your support agents any questions without having to leave the page they’re viewing.
Elevate customer satisfaction
Your customers expect prompt support every time. The longer your agents take to reply or resolve an issue results in a lower CSAT for your business. The WordPress live chat plugin allows your customers to instant connect with an agent from your team and resolve their issues in real-time. Most importantly, you’re improving your CSAT and providing high class customer support at the same time.
Increase conversion rates
Be there for your customers before they even ask. If a customer gets stuck on a page for a long time, WordPress for live chat will prompt a support agent to proactively start a chat within your website—so they can offer the customer assistance, increase conversion rates, and reduce cart abandonment.
How Zendesk helps
Our customer service software makes it easier to support your customers, and Zendesk is a great way for companies to offer WordPress live chat, including:
- Proactive chat support. Triggers in chat notify agents when a customer has met preset conditions, like time spent on a certain page. Your agents can reach out, offer support, and provide a better user experience, increasing sales as a result.
- Zendesk tracks key metrics, from real-time monitoring to agent performance, so you can identify areas to improve and what tactics are working in your favor.
- Uninterrupted support. Access all your customer data and conversations from one place, so it’s easier for your team to switch between channels and provide the best experiences with Zendesk.
The Zendesk way
Companies looking to improve conversion rates and turn more visitors into buyers, as well as companies looking to reduce support costs while improving CSAT should consider WordPress live chat as a support channel.