Turn on a chatbot

AI-powered support gives your agents a helping hand. It’s a better customer experience.

Photo: Zendesk Chat Logo

AI can do it

Artificial intelligence helps you automate simple tasks and create better experiences for your customers. AI chatbots empower your agents by giving them a helping hand — which lets them focus on more complex issues. It’s simple to customise, build, and extend your customer experience with our chatbot solution.

See how AI chatbots can benefit your business.

Read the e-book

You’re better off with bots

Be quick

Automate responses to commonly asked questions — with chatbot software, any time of the day or night.

Be proactive

Chatbot software lets you gather information from visitors and connect them with the right people, right away.

Be real

Seamlessly hand over conversations from chatbots to human agents for more complex or sensitive tasks.

Build a chatbot

The Zendesk platform lets you easily connect your bot to Zendesk Support and Zendesk Chat and build amazing conversational experiences. Our APIs are flexible, scalable, and make it easy to connect and surface customer data for streamlined self-service.

Learn more

Bots for live chat and messaging

Learn about our partners

Our messaging and live chat bot partners have built integrations that make it easy to connect a variety of bot solutions to Zendesk. They cover a wide range of industries, cater to small-to-enterprise level companies, and support multiple languages round the globe. These partners make it easier to integrate with third-party business software and build interactive, personalised self-service experiences.

Browse our marketplace

“With Zendesk Chat and Ada’s joint solution, we’re able to build chatbots that are designed for our specific business challenges. Chatbots have saved our team a lot of time by automating responses to high-volume questions. And when the questions get a bit more complex, the bots can easily hand over the conversation to a human agent, ensuring a great experience for our customers and agents.”

Kristin Williams

VP ESG, Ultra Mobile


total conversations per month


of tickets contained by chatbots


costs saved per month