When texts become tickets
The moment a customer texts you, their message automatically becomes a ticket in Support. From there, agents can apply macros, triggers and other business automations to respond quickly and easily.
Let them know the latest
Sometimes the best defense is a good offense. Get ahead of support issues by sending proactive messages, or create triggers for automatednotifications and alerts.
Freshly + Zendesk: Fresh with food and customer engagement
“There’s an overall organic increase in the number of customers contacting us because we’ve now made it easier for them to do so. Zendesk has allowed customers to move away from other channels, while also putting contacts into more efficient channels for us.”
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Keep exploring the world of telephone support software and call centres.