Zendesk + Shopify

The best customer experience happens when agents have the full context on every issue. That’s why we’ve partnered with Shopify to offer an out-of-the-box integration that ensures your team delivers the support your customers want.

Meet your shoppers where they are

With a simple installation, you can embed and manage a branded messaging experience across your Shopify stores. Integrate all your channels across web, social and mobile. So you can seamlessly support your customers, wherever they are, without losing track of the conversation.

Answer Bot chat screen connecting shopper to an agent
Agent workspace with customer's order detail

Personalise every customer interaction

Equip your agents with everything they need in a unified workspace. With context provided at every turn, agents have a complete view of the customer. Agents can easily view order details, fulfilment status and a timeline of every customer interaction without switching between systems. This way agents can add that personal touch - no matter who they’re talking to.

Take action without leaving the conversation

Process your agents’ most common tasks - like refunds and cancellations - directly from the sidebar app. Enable your agents to focus on the conversation whilst increasing CSAT and overall productivity.

Agent workspace with order refund details
Graph showing data on customer interactions

Uncover customer insights with data

Fine tune your operations and identify areas for optimisation, such as products with the highest number of cancellation or refund requests. Make the most of our prebuilt or customisable dashboards, so you can clearly view every single customer interaction.

Empower your customers to self-serve

Support your customers with AI-powered bots integrated into your knowledge base to answer common questions, like your returns policy. Our bots can seamlessly hand off the conversation to a live agent for more complex enquiries, transferring all the customer context to the agent.

Ai-bot recommending common articles to answer customer questions

Transforming CX with Zendesk + Shopify

Zendesk + Shopify Logo

Global lifestyle brand, Spartan Race was among thousands of businesses forced to pivot to digital. With a 300% increase in e-commerce sales in 2020, their support team needed to be able to stay focused on serving the customer. Learn how Spartan Race uses Zendesk and Shopify to answer 99% of customer questions - all without leaving the agent workspace.

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300%

e-commerce sales increase

30 sec

time saved per ticket