Internal Help Desk
Zendesk for HR teams

Zendesk for HR teams

Engaged employees are better for business

The power of engaged employees

Zendesk’s multi-channel request management and self-service portal give HR teams the power to streamline operations for happy, engaged employees. Because companies with the highest employee engagement see 4% more sales growth and shareholder returns than average, 90% lower staff turnover, and double the customer loyalty.

Self-service serves everyone

Engaged employees are empowered employees. That’s why a self-service portal is the first step to a better HR help desk. Zendesk’s Help Centre lets employees find the information they need about health insurance, benefits, and other policies, whenever they like, on any device.

Zendesk for HR teams

Be everywhere at once

Connect to employees where they are without extra work. Zendesk’s software can embed web, mobile and chat widgets on internal sites and portals. As the employee types, the widget displays links to relevant help centre articles to further reduce repetitive questions.

Shorter, sweeter processes

Zendesk’s answer suggestion app analyses ticket content to add relevant help centre articles right next to the ticket. HR teams can also view employee data like holiday and benefit allocations by integrating with popular HR management systems such as Workday or other HR apps from the Zendesk app marketplace for a better ticketing system.

Back decisions with data

Visualise your work to discover team bottlenecks and process improvements. Zendesk’s powerful analytics track the volume of HR requests, and how quickly issues are resolved across locations and channels. Also, you can measure employee satisfaction related to HR support with automated employee sentiment surveys.

Despite the growing volume of requests, Zendesk has helped our Shared Services team grow to be more efficient, organised and productive. We really couldn’t have asked for a better tool, especially with the custom analytics through Zendesk Insights.

Noal Robinson

Shared Services Manager, UTi

More Resources

It gets better and better

  • Fastest time to value

    UTi deploys an enterprise HR help desk to improve HR Service Delivery without expensive consulting and training.

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  • Built for the digital workforce

    Leading retailer John Lewis serves a mobile workforce of 70,000 with benefit queries.

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  • Manage HR requests across channels

    Zendesk HR becomes more responsive with multiple points of contact, with one place in the cloud to manage them all.

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  • Grow and innovate your HR service delivery

    An open platform, apps marketplace and SaaS delivery means you can scale and tailor your HR help desk when and how you need.

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See for yourself