A better customer experience starts with better help desk software

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Help desk software

A great help desk is at the heart of great customer support. Help desk software enables support agents to track, prioritise, and solve customer support tickets.

But Zendesk is more than just help desk software; it’s a customer service and engagement platform that offers omnichannel support. That means that customer interactions across phone, chat, email, social media, and any other channel you can imagine all come together, in one place.

Zendesk helps streamline customer support with time-saving tools like triggers and automations. It’s intuitive and easy to use because it’s built with both customers and support desk agents in mind.

Because great customer support starts with the right tools. And with Zendesk, you've got everything you need to build the best customer experience possible.

    Service desk software is for all types of teams and companies

Customise your Help Desk Make it yours

Help Desk support software Better together

Team up

Zendesk's help desk solution allows agents to collaborate with each other and share information using private comments on any issue that may arise. It also displays real-time updates about who is viewing a ticket at any given moment.

Help others help themselves

Combine your service desk software with a customisable help centre, knowledge base, online community and customer portal so customers get better self-service and agents see improved efficiency and faster resolution.

Gain insights

With Zendesk’s reporting and analytics tools, you can get insight into what matters most – from seeing the performance of your team, to how satisfied your customers are.

Zendesk Support's help desk software handheld view

Don’t just keep up—stay ahead

Get the right information from customers

Dynamic request forms and ticket fields give agents extra context, so they’re better prepared for the conversation and can offer more personal customer support.

Never miss a deadline

SLAs are built in so agents can set their own parameters and use up-to-the minute measurements to keep an eye on the status of specific tickets.

Take your help desk on the go

Our native mobile apps enable agents to respond to customer requests—even when they’re away from their desks.

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"Zendesk offers an intuitive user interface. The system is simple to set up, and its responsive design allows for deployment on websites, on mobile apps and in CECs."

Learn how a great user experience and other attributes of our help desk software have helped Zendesk move into the leader section of Gartner’s Magic Quadrant.

Download the Full Report

The Zendesk Family

Zendesk Support gives you everything you need to manage your customer interactions in one place. But there’s more to the story. Take a look at what else you can do with the Zendesk family of products.