A better customer experience starts with better help desk software

Help desk software

Help desk software enables support agents to track, prioritise, and solve customer support tickets. A great help desk is at the heart of great customer support.

Zendesk’s cloud-based software helps streamline customer support with time-saving tools like triggers and automations. It’s intuitive and easy to use because it’s built with both customers and support desk agents in mind.

Whatever you call it—help desk, service desk or support desk software—ultimately, it’s a means to an end. Because great customer support is not just about the tools you use. It’s about the relationships you have with your customers. And that’s what Zendesk is for—improving the relationships between businesses and their customers.

    Help desk software is for all types of teams and companies

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Better together

Solve problems better with teammates

Zendesk allows agents to collaborate with each other and share information using private comments on any issue that may arise. It also displays real-time updates about who is viewing a ticket at any given moment.

Let customers and agents help themselves

Combine your service desk software with a customisable help centre, knowledge base, online community and customer portal so customers get better self-service and agents see improved efficiency and faster resolution.

Gain insights from your customer interactions

Our reporting solution showcases what matters most, from your team operations to overall customer service.

Zendesk Support's help desk software handheld view

Don’t just keep up—stay ahead

Get the right information from customers

Dynamic request forms and ticket fields give agents extra context, so they’re better prepared for the conversation and can offer more personal customer support.

Never miss a deadline

SLAs are built in so agents can set their own parameters and use up-to-the minute measurements to keep an eye on the status of specific tickets.

Take your help desk on the go

Our native mobile apps enable agents to respond to customer requests—even when they’re away from their desks.

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"Zendesk offers an intuitive user interface. The system is simple to set up, and its responsive design allows for deployment on websites, on mobile apps and in CECs."

Learn how a great user experience and other attributes of our help desk software have helped Zendesk move into the leader section of Gartner’s Magic Quadrant.

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