Zendesk for a better IT help desk
Ensure you have the right IT help desk in place
Powerful analytics for informed decisions
Track key help desk metrics such as first response time and time to restore with Zendesk's pre-built reports—or build a customised report. Align your reporting to ITIL best practices and report on incidents, problems and change requests. Discover and view which issues create the most work, and provide self-service tools or automate process management to eliminate them.
A FLEXIBLE PLATFORM THAT IMPROVES ALONG WITH YOU
Zendesk is an open platform that extends according to your needs. Choose from 380+ apps from our marketplace and integrate with IT tools like Oomnitza, Myndbend, Okta, OneLogin, LogMeIn and more. And our well-documented open APIs, chat and mobile SDKs help you innovate and customise your IT help desk.
Zendesk is a powerful tool. Quite simply, it means we don’t miss anything important.
An IT service desk built on Zendesk
QUICKEST TIME TO VALUE
Deploy Zendesk quickly and easily without expensive consulting or training.Learn more >
See why Xero chose Zendesk for its flexible integrations and ease of use.Learn more >
BETTER DECISIONS WITH BETTER DATA AND ANALYTICS
Measure team performance, uncover process inefficiencies, and track service satisfaction with employee Net Promoter Scores.Learn more >
DESIGNED FOR INNOVATION, BUILT TO SCALE
Being a SaaS solution means seamless upgrades. Our open APIs and apps marketplace mean easy integration.Learn more >