Home
Help Desk Software
Features
Ticketing System

Online Ticketing System

What is a ticketing system?

A help desk ticketing system (support ticket system) is help desk software that collects all your customer support requests from various channels and manages them from one place. Zendesk is an omnichannel ticketing system that is a shared inbox for all your customer inquiries. No matter what channel your customer uses to contact your business, your agents always have a complete view of your customer and their journey.

LEARN MORE
A multi-channel support ticketing system Customer context in your customer ticket system Learn more

A multi-channel support ticketing system

Leave siloed conversations in the past, and connect with your customers on more than one channel. Customers expect a seamless experience and to resolve any issue on the channel they prefer. With an omnichannel ticket system, customers the best experiences and your business can keep the conversation going on every and any channel without losing context. Provide your agents with a comprehensive view of the entire customer journey in the ticket support system, and help your admins a single source to get real-time performance metrics, KPIs and SLAs across the customer experience.

Customer context in your customer ticket system

Supply your team with everything they need to provide personalized support. With an omnichannel ticket support system, agents get full details about every customer within an organized workflow. This leads to a quick resolution of individual support requests and provides your agents with context about every customer, so your team is always ready to provide the best customer experiences. Take advantage of an issue tracking system, so you get more visibility of your support team. So if a specific issue is constantly being raised by multiple customers, the support team can be made aware of the issue and take actions like bug tracking the problem for engineers or providing an efficient self-service solution with help desk software.
Zendesk Support ticketing system screenshot

How a Zendesk customer support ticketing system helps

Bridge the gaps within your business with our omnichannel ticket system. Start responding to customers across any channel in a seamless way. Connect all your customer data with our open CRM platform, Zendesk Sunshine, to give your agents context about every customer. And detailed insight into your support experience for agents with reporting with Zendesk Explore.

GET STARTED
Additional resources

Tap into more knowledge

With a support ticket system, you can turn the dream of great customer service into a reality. Learn more about all the great things you can do:

Building a thriving help center for your support ticket systemUnraveling IP-based host mapping for ZendeskCreating custom roles and assigning agentsUse problem and incidents to organize & speed up supportA Wharton University customer service story5 tips for setting expectations around in-house help desksThe art of troubleshootingLifecycle of a problem ticket

Trouble ticket softwareInternal Help DeskOpen help deskHR help deskOpen ticket systemHosted help deskProblem tracking softwareSimple ticket systemIssue tracking systemIT help deskIncident ticket systemEnterprise ticketing system

Start building the best customer experiences with Zendesk

LEARN MORE

Join us for a live product demo

We'll walk you through the product family and answer any questions you have about Zendesk.

Schedule a Demo