Give customers fast answers and route them where they want to go with powerful and easy-to-use IVR software from Zendesk
Deliver better service with IVR Software
Last updated May 11, 2023
With multi-level Interactive Voice Response (IVR) technology from Zendesk, route customers to the right agent or department in your call center and provide recorded responses for frequently asked questions. Easily create a menu with options that callers can choose through keypresses and route to agent groups, voicemail, external numbers or even additional IVR menus.
Streamline call routing
Connect your customers to the right agents in your call center to limit wait time and boost efficiency.
Do more with less
Deflect common questions with pre-recorded greetings for FAQs like opening hours or promotions, saving time for your customers and agents.
Set-up in minutes
Create an IVR system right in the Zendesk browser. Upload or record greetings, build menus and easily make changes to customize your customers experiences.
Tap into more knowledge
Keep exploring the world of phone support software and call centers.