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IVR Software

Give customers fast answers and route them where they want to go with powerful and easy-to-use IVR software from Zendesk

Deliver better service with IVR Software

Last updated May 11, 2023

With multi-level Interactive Voice Response (IVR) technology from Zendesk, route customers to the right agent or department in your call center and provide recorded responses for frequently asked questions. Easily create a menu with options that callers can choose through keypresses and route to agent groups, voicemail, external numbers or even additional IVR menus.

Streamline call routing

Connect your customers to the right agents in your call center to limit wait time and boost efficiency.

call routing

Do more with less

Deflect common questions with pre-recorded greetings for FAQs like opening hours or promotions, saving time for your customers and agents.

IVR Software

Set-up in minutes

Create an IVR system right in the Zendesk browser. Upload or record greetings, build menus and easily make changes to customize your customers experiences.

IVR System

Ready for better phone support?