Be there for your customers, no matter where you are
Just because an agent isn’t at their desk doesn’t mean you should leave your customers hanging. Whether they’re at an event or out in the field, or you just need to pull in more agents on a busy day, Zendesk makes it easy to forward calls to any phone. Now agents can provide great support wherever they are.
Direct calls to the right groups in Zendesk, ensuring customers always connect with the right agent.
Next level voicemail
Customers can leave voicemails that automatically create tickets and optional transcripts.
Get customers the help they need
Zendesk includes IVR software, so you can make it easy for customer to connect with the right people and even self-serve
Tap into more knowledge
Keep exploring the world of telephone support software and call centres.