Home
Help Centre
Community Software

Community Software

An online community fosters conversations between your customers and makes space for your brand.

A place to host customer conversations

Feedback is crucial to understanding customer needs, but the interactions a business has with its customers are only one part of the equation. Customers talk to each other about what works and what doesn’t—on social media, online review sites and feedback forums. Zendesk Help Centre fosters customer engagement and strengthens connection on a customised, branded platform.

Let conversations thrive

Guide new customers and empower long-time users with advanced community management features. Have members of your support team jump in and help out, or appoint community managers to moderate and keep discussions on topic. Users can sort and follow posts to stay informed with the latest updates.

Clubhouse for customers

A community should be an inviting, useful and fun place to be. Community in Zendesk gives you full control of your community design, so you can make it feel like home. Start by adding a logo and changing the colours, or go further with customised HTML and Javascript.

Built for contributors

Community’s intuitive contributor tools keep content fresh and valuable. When a user starts creating a post, Community scans through existing content to show similar posts—making it easy to discover solutions and cut down on duplicate content. To write a post, users can format their posts and comments with a built-in WYSIWYG editor.

Escalate posts to tickets

Unlike standalone community engagement software, Community is built right into Zendesk. When responding to a customer’s email in Zendesk, agents can view the customer profile and have complete visibility into their community activity. Agents can also transition a Community post to a ticket in Zendesk to continue the conversation.

“We really like the way Zendesk powers our community support forums; it’s great to see peer-to-peer support taking place. We also encourage users to suggest improvements to the service, which provides us with invaluable customer insight.”

Huu Anh Chu

Head of Customer Experience at JustGiving

More Resources

  • >

    KNOWLEDGE BASE

    Help your customers help themselves by creating a knowledge base

    Learn more >
  • >

    CUSTOMER PORTAL

    Provide a dedicated portal for customers to log in and manage their support requests

    Learn more >
  • >

    GETTING STARTED

    Follow these steps to get up and running with your community.

    Learn more >
  • >

    KNOWLEDGE BASE VS. COMMUNITY

    Identify the key differences to work out what’s best for you.

    Learn more >

Go ahead, give it a try. Start with a free 30-day trial