Zendesk omnichannel support offers simple yet powerful solutions that make it easy for customers to engage with your business, where and when it’s right for them. Channels are connected so conversations are seamless, agents are more productive, and information can be shared across your company—all without losing focus.
Let customers reach you in whatever way is best for them—web, mobile app, email, voice or chat—and easily continue the dialogue across every channel.
An integrated interface means better context, smoother interactions and less repetition. That means happier agents—and happier customers.
Reporting across all dashboards is consolidated, so it’s easy to manage and monitor all your channels from one place.
See how choosing the right channels for your business is easy with Zendesk.
Download the guideZendesk Support is a beautifully simple system for tracking, prioritising, and solving customer support tickets. Support puts all your customer support interactions in one place, so communication is seamless, personal and efficient–which means more productive agents and satisfied customers.
It’s easy to build a knowledge base so that customers can resolve support issues themselves—and most actually prefer to do so. It’s great for businesses too. With Zendesk Guide, companies can scale and deflect tickets using smart self-service, including AI-powered tools such as Answer Bot, to increase customer and agent satisfaction while also reducing support costs.
Some customers are just in a hurry and need quick access to a real person. With Zendesk Chat and Message, you can also proactively engage customers—in real time and in context. In this way, customers get the attention they deserve.
For complex problems—like placing a complicated order or re-booking a flight—customers often call to get more personal support. Zendesk Talk makes it easy and efficient for agents to help customers over the phone as part of a seamless omnichannel support experience.
Choose the products that work best for your company. Start off with The Support Suite for a package deal, or tailor your experience with specific channels—we’ve got you covered either way.
A personalised approach to omnichannel support for enterprise customers.
The CX Transformation Imperative, Forrester, September 2016. Results are based on compound annual growth rates from 2010 to 2015. Source of results is US Securities and Exchange Commission Filings.
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