Omnichannel Solutions

Switch channels. Stay tuned.

Zendesk omnichannel support offers simple yet powerful solutions that make it easy for customers to engage with your business, where and when it’s right for them. Channels are connected so conversations are seamless, agents are more productive, and information can be shared across your company—all without losing focus.

The Zendesk omnichannel approach

  • End User

    Carry the conversation

    Let customers reach you in whatever way is best for them—web, mobile app, email, voice or chat—and easily continue the dialogue across every channel.

  • Agent

    Work. Flow.

    An integrated interface means better context, smoother interactions and less repetition. That means happier agents—and happier customers.

  • Admin

    Take control

    Reporting across all dashboards is consolidated, so it’s easy to manage and monitor all your channels from one place.

See how choosing the right channels for your business is easy with Zendesk.

Download the guide
2020 Zendesk Customer Experience Trends Data from 45,000 companies in 140 countries creates a powerful benchmark tool. Get your personalised Customer Support Performance Report Card and see how your team measures up against your peers.

Find the right channel for the job

Zendesk Support logo SupportIntegrated customer support

Zendesk Support is a beautifully simple system for tracking, prioritising, and solving customer support tickets. Support puts all your customer support interactions in one place, so communication is seamless, personal and efficient–which means more productive agents and satisfied customers.

Zendesk Guide logo GuideKnowledge base and smart self-service

It’s easy to build a knowledge base so that customers can resolve support issues themselves—and most actually prefer to do so. It’s great for businesses too. With Zendesk Guide, companies can scale and deflect tickets using smart self-service, including AI-powered tools such as Answer Bot, to increase customer and agent satisfaction while also reducing support costs.

Zendesk Chat logo ChatLive chat and messaging

Some customers are just in a hurry and need quick access to a real person. With Zendesk Chat and Message, you can also proactively engage customers—in real time and in context. In this way, customers get the attention they deserve.

Zendesk Talk logo TalkIntegrated voice software

For complex problems—like placing a complicated order or re-booking a flight—customers often call to get more personal support. Zendesk Talk makes it easy and efficient for agents to help customers over the phone as part of a seamless omnichannel support experience.

Two ways to play

Choose the products that work best for your company. Start off with The Support Suite for a package deal, or tailor your experience with specific channels—we’ve got you covered either way.

over 35% off

Package deal

The full service experience

Logo: The Support Suite


A personalised approach to omnichannel support for enterprise customers.

High fives all round
Grow five times faster with improved customer experience

The CX Transformation Imperative, Forrester, September 2016. Results are based on compound annual growth rates from 2010 to 2015. Source of results is US Securities and Exchange Commission Filings.

Learn how Zendesk’s omnichannel approach improves customer experience

Read the white paper

“The Zendesk Omnichannel solution has enabled us to support our customers where they are, which has helped us achieve 96% SLA. From email support to Facebook engagement, Zendesk is intuitive for agents and easy to customise—and helps us deliver great customer support.”

— Steve Ross, Head of US Customer Service at NYX Gaming